Frequently Asked Questions

Yes, UCreative provides a secure, password‑protected dashboard updated daily with key metrics (organic traffic, keyword rankings, CPC, conversion rates). You can also request weekly email snapshots and monthly PDF reports. The dashboard is built on Google Data Studio, so you can drill down to individual campaign or page level.

Most website projects take 6–10 weeks from kick‑off to launch. The first two weeks focus on discovery and sitemap, followed by 2–3 weeks of design mockups, then development and QA for another 2–3 weeks, and a final 1‑week buffer for revisions and go‑live. Delays can occur if content or feedback is not provided on time.

Yes – all campaign strategy, setup, and optimisation are performed by in‑house Google‑certified specialists who hold current Google Ads certification. They also conduct weekly bid adjustments and monthly budget reviews to keep CPA within agreed targets.

Pricing is scoped based on website size, target keywords, and competition; typical monthly retainers start from a disclosed figure and include on‑page optimisation, link building, and reporting. UCreative lists all deliverables in the proposal and does not add extra charges for routine tweaks or data‑access tools. Any additional work outside the agreed scope is quoted separately.

UCreative follows a strict data‑handling policy aligned with the Personal Data Protection Act (PDPA). All client data is stored on encrypted, locally hosted servers, access is limited to project staff, and any third‑party tools used (e.g., Google Ads, Mailchimp) are covered by data‑processing agreements. You receive a data‑processing addendum before any data is shared.

UCreative produces videos in MP4 (H.264) with common social media specs: 1:1 for Facebook/Instagram feed, 9:16 for TikTok/Reels, and 16:9 for YouTube pre‑rolls. If you need additional formats (e.g., LinkedIn carousel), they can be added to the scope at no extra cost.